Shunfu Foods Sdn. Bhd. (“we” and “us”) is the operator of (https://www.shunfufoods.com.my/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping / Delivery Costs

Shipping / Delivery costs are calculated during checkout based on destination(Distance) of the order. Payment for shipping / delivering will be collected with the purchase.

This price will be the final price for shipping / delivery cost to the customer.

3. Returns / Refund

Shunfu Foods Sdn. Bhd. do not accept any returns or refund.

4. Delivery Terms

4.1 Change Of Delivery Address

Orders placed before 03 PM – SGT (UTC+08) will be dispatched the same day, otherwise, within the next business day.

Our factory operates on Monday – Friday during standard business hours (9.00am to 5.00pm), except on national holidays at which time the factory will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.2 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

5. Goods Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the goods from the courier and get in touch with our customer service. If the goods has been delivered without you being present, please contact customer service with next steps.

6. Process for goods damaged in-transit

We will process a replacement as soon as the courier has completed their investigation into the claim.

7. Process for goods lost in-transit

We will process a replacement as soon as the courier has conducted an investigation and deemed the goods lost.

8. Customer service

For all customer service enquiries, please phone us at +603 6120 2935

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